At RMRAJ.COM, we are committed to providing prompt and reliable customer support. This policy explains how you can contact us and the scope of support we offer.

1. Customer Support Channels

Customers can reach our support team through the following channel:

• Email: contact@rmraj.com

All customer queries, complaints, and support requests should be sent to the above email address.

2. Support Availability

• Customer support is available Monday to Saturday
• Response time: Within 24–48 business hours
• Support is closed on public holidays

3. Types of Queries We Handle

We assist customers with:

• Order-related queries
• Shipping and delivery information
• Returns, refunds, and cancellations
• Warranty-related guidance
• Payment and transaction issues
• Website or account-related concerns

4. Information Required for Support

To help us resolve your query efficiently, please include:

• Order ID (if applicable)
• Registered email address or phone number
• Clear description of the issue
• Supporting images or videos (if required)

5. Communication Guidelines

• Please use respectful and clear language while communicating with our support team
• RMRAJ.COM reserves the right to refuse service in cases of abusive or inappropriate communication

6. Resolution Timeline

• Simple queries are usually resolved within 2–3 business days
• Complex issues may take longer, depending on the nature of the request

7. Policy Updates

RMRAJ.COM reserves the right to update this Contact Us / Customer Support Policy at any time without prior notice.