Grievances Policy

At RMRAJ.COM, customer satisfaction is our priority. This Grievance Redressal Policy is formulated in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and outlines the process for addressing customer complaints and grievances.

  1. Objective

The objective of this policy is to provide a transparent and efficient mechanism for resolution of customer grievances related to products, services, payments, delivery, refunds, or any other issue arising from the use of RMRAJ.COM.

  1. Grievance Officer

In accordance with applicable laws, RMRAJ.COM has appointed a Grievance Officer to address customer complaints.

Grievance Officer Details:

  • Name: Grievance Officer
  • Email: grievances@rmraj.com
  • Response Time: Within 24–48 hours
  • Resolution Time: Within 15 working days from the date of receipt of complaint
  1. How to Raise a Grievance

Customers can raise a grievance by:

  • Sending an email to support@rmraj.com
  • Mentioning the order ID, contact details, and a clear description of the issue
  • Attaching relevant documents, images, or videos (if applicable)
  1. Grievance Handling Process
  • All grievances will be acknowledged within 48 hours
  • The Grievance Officer will review the complaint and take appropriate action
  • Customers will be informed about the progress and resolution status via email
  1. Scope of Grievances

This policy covers grievances related to:

  • Product quality or defects
  • Delivery delays or issues
  • Refunds, returns, or cancellations
  • Payments or transaction failures
  • Website functionality or account issues
  1. Exclusions

Grievances that do not fall under RMRAJ.COM’s control, including manufacturer decisions or third-party service provider issues, may take additional time to resolve.

  1. Customer Cooperation

Customers are requested to provide accurate and complete information to help us resolve grievances efficiently.

  1. Policy Updates

RMRAJ.COM reserves the right to update this Grievance Redressal Policy at any time without prior notice. Updates will be published on the website.

  1. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of India.